All items on our online store are in physical stock in our warehouse/ storage facility in Gurgaon (Delhi NCR), Haryana. Since chocolates are heat sensitive, we need to carefully pack the orders in a thermocol foam box with non-toxic reusable gel ice packs for temperature control (if required) depending upon the potential timeframe of delivery and weather conditions.
To make sure that your order reaches you on time in good condition, we have partnered with reliable and reputed shipping companies that provide efficient and timely shipping services. This means we need to charge a nominal amount extra for shipping.
Normal delivery timeframe is of 24-48 hours depending upon your geographical location. Exceptions include exigencies due to lockdowns, restrictions & weather issues. You will receive a tracking number so you can follow your order and receive an estimate of delivery day.
We ship only on Monday to Thursday to avoid your order from being held up over the weekend and potentially being affected by heat during transit/ shipping.
Due to courier timelines, all orders received before 1400 hours will be processed on the same day. Orders received after 1400 hours are generally processed on the next business day. Orders are not dispatched on Fridays, Saturdays, Sundays and other public holidays.
Post delivery of the order, we expect the customers to immediately shift the items from the packaging to an environment having ambient temperature of 16-22 degrees centigrade to prevent the chocolates from a temperature shock and melting due to heat. However despite that we cannot guarantee that your chocolate will not melt, especially during the hot summer days.